Shipping & Delivery Policy

Effective Date: November 6, 2026
Last Updated: November 6, 2026

1. Store Operator

This online store, Basilune, is operated by ALAN HANDBAGS MANUFACTORY LTD, a company registered in Hong Kong. This policy applies to orders placed through https://www.basilune.com.

2. Countries We Ship To

We currently offer shipping to the United States, Canada, Australia, and New Zealand. We do not currently list the United Kingdom or other destinations as supported shipping countries. Whether a specific address and delivery method is available is confirmed at checkout.

3. Order Processing Time

Orders are processed and prepared for shipment within 7 calendar days after payment is confirmed. Order processing includes order verification, packing, and handover preparation. Processing time is not included in the shipping transit estimates below. If an item is unavailable or an unexpected delay occurs, we will contact you using the information provided with your order and discuss the available options.

4. Estimated Shipping Transit Times

The following estimates are based on the shipping destination and delivery service. Transit time starts after the package has been dispatched and accepted by the carrier.

Total estimated delivery time = up to 7 calendar days of order processing + the applicable shipping transit time. For example, a United States order sent by International Express has an estimated transit time of 3–7 days after dispatch; the up-to-7-day processing period is additional. All estimates are in calendar days and are not guaranteed delivery dates.

Available shipping methods may vary by order, product, destination, carrier capacity, and checkout configuration. Only options actually offered at checkout can be selected. Weather, carrier disruptions, public holidays, customs clearance, and other circumstances outside our control can affect transit times.

5. Shipping Fees

Shipping charges are calculated and displayed at checkout before payment is completed. The cost may vary depending on the destination, items ordered, and shipping service selected. We do not promise free shipping unless the offer and its conditions are expressly displayed and applied at checkout. If an advertised shipping charge differs from the final checkout calculation, please contact support@basilune.com before placing the order.

6. Order Confirmation and Tracking

After an order has been dispatched, we will provide shipping or tracking information when supplied by the carrier. Tracking may not update immediately after dispatch. If you need assistance, email support@basilune.com with your order number.

7. Accurate Delivery Addresses

Please enter the complete and correct name, street address, apartment or unit number, city, region, postal code, country, and contact information at checkout. If you discover an error, contact us promptly. Once a parcel has been dispatched, an address change may not be possible. We will explain any additional redelivery cost before charging it where required by law.

8. Customs, Duties, and Import Taxes

Orders may cross international borders. Customs duties, import taxes, or clearance fees may apply depending on the destination and shipping arrangement. Charges not collected by Basilune at checkout may be collected by the carrier or local authorities, where legally permissible. We do not make blanket claims that all imported orders are duty-free. Please review the amounts disclosed at checkout and applicable local rules.

9. Delays, Missing Packages, or Delivery Damage

If your parcel is delayed beyond the stated estimate, appears lost, is marked as delivered but cannot be located, or arrives damaged, please contact support@basilune.com with the order number, tracking details, and photographs if applicable. We will review the issue and offer an appropriate resolution consistent with our policies and applicable consumer law.

10. Returns

Eligible items may be submitted for return consideration within 30 days after delivery. Customers pay return postage for change-of-mind returns. For confirmed damaged, defective, or incorrectly supplied items, Basilune covers the reasonable, authorized return shipping cost where a return is required. Approved refunds are initiated within 7 calendar days after an eligible returned item reaches our return facility and eligibility is confirmed. See our Return & Refund Policy for full details.

Authorized US Return Address:
Basilune Returns
4936 Muchmore Ave.
Cincinnati, OH 45227
United States

Do not ship a return without first contacting customer support for instructions. This US return location is not the company's Hong Kong registered office. Customers in Canada, Australia, and New Zealand should contact us before making an international return shipment.

11. Contact and Registered Business Details

Legal Company: ALAN HANDBAGS MANUFACTORY LTD
Registered Business Address: Office L, 17/F, MG Tower, No. 133 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Email: support@basilune.com
Phone: +1 513-377-4340
Official Website: https://www.basilune.com